Return Policy
Return Policy
You can return your order within 30 days of receipt.
Please note that return shipping costs are the responsibility of the customer.
Our warehouse is located in Asia, so be aware of potential international shipping fees. The cost of return shipping typically ranges between $20 and $40.
We recommend using a Track & Trace service for your return, as we cannot be held responsible for lost packages.
Follow these 3 simple steps to return your product:
Step 1: Contact Us
Email us at info@eleanorjune-ohio.com with your order number and the reason for your return.
We’ll guide you through the next steps.
Step 2: Send Your Package
Once you’ve received instructions from us, return the items to the address we provide.
Make sure to use a shipping method with a Track & Trace code.
As the sender, you are responsible for the return, so we strongly recommend choosing a traceable shipping option.
Step 3: Receive Your Refund
Once we receive your return in good condition, we will process your refund within 14 business days.
Cancellation Policy
We understand that sometimes you may reconsider your purchase.
However, cancellations are only possible within 1 hour of placing your order.
For any questions or assistance, please contact us at info@eleanorjune-ohio.com.
Important Notes
To be eligible for a refund or exchange, the returned product must be in its original condition, with all labels and tags attached.
The item must show no signs of use or wear.
We reserve the right to refuse returns if we believe the items have been used or damaged beyond our control.
All returns are sent to our central warehouse in Asia at the customer’s expense.
If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee depends on the courier you choose.
Please note that returns can only be processed through our central warehouse. Sending your return to a different address may result in the package being destroyed and will not entitle you to a refund.
If you return the product, please send us the shipping receipt and tracking information. Once we receive the package and verify the tracking details, we will process your refund.
Return Information
Name: Bin Fang Company
Warehouse: Naishi Warehouse
Address: 5F, Building 4, Phase 2, Niannianghongjia Cluster, Choujiang Street, Yiwu City, Zhejiang Province, China
City: Yiwu
Postal Code: 322100
If you have any questions or need further assistance, feel free to contact us at info@eleanorjune-ohio.com.